Sign up with your email ID and set a password that you’ll remember. Click Register after entering your details and wait for our confirmation mail, which will include all your account details. You can also sign up using your Facebook or Google login credentials. Once you sign up, you can save your preferred delivery addresses, track your orders, request returns and enjoy a range of other products & services.
Click on Forgot your Password? Enter your registered email ID or phone number and click Reset Password.
Follow these simple steps:
You can 'Wishlist' a product by following these simple steps:
To place an order, please follow these steps:
Prior to the product being shipped for delivery, you may cancel an order for any reason. No cancellation is permitted subsequently.
Here's how to cancel your order:
You can return/exchange products within 7 days after delivery. Return parcel will be received via reverse pick-up and inspected by our quality control team. A notification will be sent to you to confirm the receipt of the returned item and the exchange product requested by customer will be sent out.
Please follow these steps to raise the request:
The list of products that cannot be returned are:
Number of days to pick up a product may vary as per the Logistics team that will be assigned to pick up your product. The product will be picked anywhere between 4 – 7 days.
You can replace the order within 7 days of delivery if the following conditions apply.
Please follow these steps to raise the request:
Yes you can. Just select the products you want to return and initiate the return right away. You should know that we can’t accept returns of incomplete product combos for example: Buy one get one free combos, free gifts, etc.
Yes. Any freebies/gifts that you received will need to be returned along with the original product.
Enclose the products, in original condition and packaging, along with the original box, as part of the return package. Remember, we can’t offer refunds for products if their tags labels or seals have been tampered with – so be extra careful. To find out all you need to know about returns, refer to our Returns Policy.
Once the return request is approved, you will receive a notification that contains the tracking ID. You can use it to track your return on our logistics partner's website.
If an order is cancelled/lost in transit/undeliverable, we shall refund the full amount [inclusive of shipping charges] to you in case of prepaid orders.
If the order has been returned unfortunately, we will not be able to refund the shipping charges to you.
Refunds are normally processed within 2-3 working days after the completion of quality checks of product returned and further depends on various banking and payment channels. We are not responsible for any errors or delays in refund due to banks or third-party service provider errors or delays.
All refunds are credited back to the account/card used (5-7 Business days) to place the original order in case of prepaid orders. You also have the option to choose your refund mode as Newmi Wallet.
Our team works hard to make sure your order reaches you on time, or sooner. However, sometimes bad weather, flight delays, political disruption and other unprecedented issues can delay an order. You can track your order under Order History in the My Account section. We’ll keep you posted about any delays by SMS or email.
We’ll send you a notification if you aren’t around for the delivery, so that you can get in touch with us right away. Together we will sort out a delivery time that works for us both. If it doesn’t work out the first time, we’ll try delivering it again to make sure your package is in your hands soon. We know just how important it is to you.
We charge a nominal fee on certain brands/products. And the fee amount will be highlighted at the time of making the payment.
This is not possible as per our policy. However, once you accept the order, you can return it or get in touch with us in case you have any concerns.
You will receive a copy of your invoice with your order on your email. If you are still facing any issues, please write to us at [email protected]
Please write to us at [email protected] with your order ID to get the invoice of past orders.
Please check the coupon name and validity. If you are still facing issues, please write to us at [email protected].
Please wait for the 5-10 mins for the doctor/expert to arrive. Sometimes, there might be slight delay due to network issues. If you are still facing issues, please write to us at [email protected].
We are always running various offers on our platform to provide great deals to our users. You can refer to the top of the website (offers) for more information.
You are allowed to reschedule your appointment 1 hour before your meeting.
Every consultation on Newmi is completely private & confidential. We take your privacy very seriously, and we are compliant with industry standards to ensure your consultations are secured with 256-bit encryption.
In the case of a paid consult, you can follow-up with your doctor/expert for up to 3 days.
We help you connect to a doctor/expert. You just have to tell us about your needs, choose the right service, make a payment and book a slot. Once payment is made, we alert our experts/doctors. And you can avail the service at the chosen date.
Yes, you can get the refund if any of the following conditions are met.
Please notify us via call or email ([email protected]) within the aforementioned period of 7 days.
Yes, you can get the refund if any of following cancellation conditions are met.
To redeem Newmi Points, you will have to continue shopping with us on App/Website. In case, you are facing any issues in redeeming the points, please write to us at [email protected]